Description
A downloadable course with 100% focus on Empathy in Leadership!
Comprehensive skills to enhance Empathy with leaders & teams.
66 Quick fixes to start Empathy, 33 Strategies to Adopt, 96 Tips to increase Empathy, 235 Actions to Implement for Empathy, 220 Optional statements to use to enhance your Empathy in Leadership.
All in 8 targeted Empathy modules!
Module 1 – Introducing Empathy in Leadership
- Empathetic leadership transforms teams.
- Empathy in customer experience.
- Lead generational change with Empathy.
- 6 Quick Fixes, 4 Strategies, 11 Tips, 23 Actions!
Module 2 – Preparing Leaders for Empathy
- Position people as your No.1.
- Deepen professional relationships.
- Bring the personal you.
- 8 Quick Fixes, 5 Strategies, 11 Tips, 22 Actions!
Module 3 – Practicing Empathy as a Leader
- Remove Empathy pre-conceptions.
- Practice, make space for Empathy.
- Focus on listening with intent.
- 10 Quick Fixes, 3 Strategies, 11 Tips, 42 Actions!
Module 4 – Preparing for Empathetic Listening
- Adopting listening as a key strategy.
- Open minds & non-judgemental.
- Using feedback & criticism to improve.
- 8 Quick Fixes, 4 Strategies, 8 Tips, 25 Actions!
Module 5 – Demonstrate Empathy When Listening
- Structure your listening & questioning.
- Demonstrating listening signals.
- Seeking additional clues for Empathy.
- 11 Quick Fixes, 4 Strategies, 19 Tips, 42 Actions!
Module 6 – Leading Empathy with Teams
- Your team are like your family.
- There is No I in TEAM.
- Make Empathy a team core value.
- 12 Quick Fixes, 4 Strategies, 20 Tips, 46 Actions!
Module 7 – Empathetic Questions & Statements
- Questions to deepen Empathy.
- Empathy statements to engage.
- Comments to avoid.
- 5 Quick Fixes, 3 Strategies, 14 Tips, 19 Actions!
Module 8 – Empathy Bad Habits & Watchouts
- Bad habits to recognise & avoid.
- Watch out signals in team behaviour.
- Sustaining changes long term
- 8 Quick Fixes, 3 Strategies, 15 Tips, 35 Actions!